More About Online Ordering
Which Krispy Kreme menu items are AVAILABLE FOR DELIVERY?
Our Online Ordering menu includes Doughnut Dozens, Coffee Brew Boxes and Bottled Beverages.
Which Krispy kreme menu items are AVAILABLE FOR pick-UP?
Currently our-pick up menu includes Individual Doughnuts, Doughnuts, Coffee Brew Boxes and our full drinks menu.
WHEN IS MY favorite Krispy Kreme GETTING ONLINE ORDERING AND DELIVERY?
Delivery service is currently only available in select stores as it depends on where individual delivery providers can cover. We expect to increase the number of Krispy Kreme shops that offer delivery over time. Check out the More Smiles section of our website to see when Online Ordering and Delivery will be coming to you.
CAN I USE MY KRISPY KREME EARNED REWARDS FOR ONLINE ORDERING/DELIVERY ORDERS? CAN I EARN REWARDS POINTS FOR ONLINE ORDERS PLACED THROUGH THE KRISPY KREME WEBSITE, MOBILE WEB OR MOBILE APPS?
We get it, you’ve earned your points and now you want doughnuts delivered! This is coming soon! As a Krispy Kreme Rewards member, you will be able to earn rewards with each Online Order. Please note Delivery Fees will still apply for Delivery orders.
CAN I USE GIFT CARDS WITH ONLINE ORDERS?
If the Gift Card is a standard VISA/MC/AMEX Gift cards, then yes. Any other gift cards are not acceptable at this time.
CAN I USE COUPONS OR PROMO CODES WITH ONLINE ORDERS?
Coupons and Promo codes are not applicable with Online Orders today.
IF I HAVE AN ISSUE WITH MY ORDER, WHO DO I CONTACT?
We want to provide the most awesome doughnut experience imaginable. If we don’t achieve that, or you have a question about your online order please call the Krispy Kreme shop where you placed your order. The store phone number can be found on your order confirmation. To expedite resolving your inquiry, please have your order number from your ticket.
I’M HAVING ISSUES PLACING MY ONLINE ORDER, WHAT’S WRONG?
If you’re having any troubles ordering online through Krispy Kreme please contact the store you’re planning to order from and they’ll help you out!
WHERE CAN I PLACE A DELIVERY ORDER?
You can place at the holy grail of Krispy Kreme online ordering here. You will also be able to place an order online via our mobile app soon. Stay tuned.
I’M GETTING AN ERROR MESSAGE THAT THERE ARE NO DELIVERY DRIVERS IN MY AREA, WHAT’S GOING ON?
You are either outside of our delivery zone or someone bought all the doughnuts again. This can limit driver availability to fulfill your order. Please check back soon here.
Where can Krispy kreme Deliver?
One day, we would love to deliver to the moon via unicorn. However today we are slightly more limited than that. Our delivery range will vary by location, but we shoot for a delivery area of five (5) miles from the Krispy Kreme shops where we offer delivery. To see if we deliver to your address go here.
CAN I EDIT MY ORDER AFTER IT’S BEEN PLACED?
If you placed an order for ASAP, unfortunately your order cannot be changed, as it is already being made. If you scheduled an order, you can change it or call the store to assist you with the change.
CAN I PLACE AN ORDER FOR DELIVERY OVER THE PHONE?
Not at this time. All orders must be made here.